A naturopathic doctor high-fives with his patient with Autism Spectrum Disorder.

Is Your Office Autism-Friendly?

For people with Autism Spectrum Disorder (ASD), a doctor's visit can be overwhelming, but there are steps you can take to make your office feel more welcoming.

Healthcare requires more than just medical expertise. It also involves understanding and accommodating the unique needs of your patients. For people with Autism Spectrum Disorder (ASD), a doctor's visit can be overwhelming. You and your staff can make a significant difference by making your office autism-friendly. Here are some ways to create a welcoming environment for people with autism and their caretakers:

Address Hearing Sensitivities

Sensory issues, including sound sensitivity, can manifest in various ways. To make your office more comfortable, modulate the volume of your voice and speak calmly. Avoid playing music without asking your patient or their caretaker first, as they may have their own coping mechanisms, like using headphones or earbuds.

Manage the Lights

Fluorescent lights can be problematic for people with autism, who may find the constant buzzing sound they emit irritating. Consider switching to incandescent lights to eliminate flickering and reduce noise. Creating a calming and quiet environment can significantly impact your patients.

Considerate Touch

Physical touch can be distressing for some people with ASD. Avoid patting them on the back or offering hugs until they are comfortable and ready for such interactions. Be cautious and observe their cues.

Sensory-Friendly Smells

Fragrances and strong scents can overwhelm individuals with sensory sensitivities. Ensure that your office remains scent-free. Use fragrance-free cleaning supplies, avoid scented personal care products, and consider using 0 VOC paints if remodeling your office. Reducing olfactory stimulation creates a more comfortable environment for your patients.

Decrease Anxiety

People with ASD often experience heightened anxiety, especially in medical settings. Create a reception area that resembles a cozy living room rather than a traditional doctor's office. Avoid wearing a white coat or using medical props, as some people with autism, especially children, may feel uncomfortable or even scared of doctors and medical practitioners. It may be helpful to allow children to address you by your first name or a more casual title if it helps alleviate their anxiety.

Provide Distractions

Medical appointments can sometimes be lengthy and tedious, leading to restlessness. Encourage parents of children with Autism Spectrum Disorder to bring a bag of toys, snacks, or activities to keep their child engaged. A designated play area with age-appropriate toys, books, and a portable DVD player can be invaluable in maintaining a calm and cooperative atmosphere.

Observe Play Patterns

For younger patients with ASD, toys offer an excellent opportunity to observe a child's play behavior, imagination, and social skills. Be mindful of their interaction with toys, such as building blocks or puzzles, as it can provide insights into their developmental progress and potential autism indicators. Ensure toys are easily accessible and age-appropriate.

Address Repetitive Behaviors

Some people with autism engage in repetitive behaviors, such as repeatedly opening and closing doors or flipping light switches. While it may be distracting, try to ignore these actions unless it poses a safety risk. Redirect their attention to more appropriate activities or engage them in interactive tasks that align with their interests.

Flexibility and Mobility

Many people have difficulty sitting still, including those with ASD or ADHD. If feasible, incorporate movement into the appointment. Take walks within your clinic or explore the surrounding area while continuing the necessary discussions or assessments. This can help accommodate hyperactive tendencies and promote engagement.


By implementing these autism-friendly practices, you can create a safe and welcoming environment for people with Autism Spectrum Disorder. Remember, every individual is unique, and it’s crucial to listen to your patient's specific needs. With your efforts, you can contribute to a positive healthcare experience and improve the overall well-being of your patients with autism.

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