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Chiropractical Podcast - Let's Talk Risk

Let's Talk About the Risks in Risk Management

In Episode 5 of Chiropractical, we talk about different types of risk and how to manage it.

Let's Talk Risk 

In this Chiropractical episode, Keith Henaman, VP of Claims at NCMIC, talks with Melissa about patient records, metadata, “litigation hold letters” and treating family and friends. 

Dr. Evan Gwilliam addresses the Ask NCMIC question, “Can I opt out of Medicare?”

Lori Holt, RN and part of NCMIC’s corporate relations team, addresses the Ask NCMIC question, “Are chiropractors mandatory reporters?” 

And guest Rebecca Westphal tells us about 4 new MilesAway business credit card options!

Additional Material

Our Guests

Dr. Evan Gwilliam

Dr. Gwilliam has a passion for documentation and coding. He has taken every course and certification he can find to ensure he has the information you need to succeed in your practice. He is clinical director for PayDC Chiropractic Software, graduated from Palmer College of Chiropractic as valedictorian and is a Certified Professional Coding and ICD-10 Instructor, Medical Compliance Specialist, and Certified Professional Medical Auditor. Because he is also a clinician with a bachelor’s degree in accounting and a master’s degree in business administration, he is a sought-after seminar speaker. He provides expert witness testimony, medical record audits, consulting, and online courses for healthcare providers and has authored and contributed to reference books and articles for multiple publications. He was previously vice president of the ChiroCode Institute and was chiefly responsible for the production of the ChiroCode DeskBook for many years. Dr. Gwilliam is a member of the NCMIC Speakers Bureau.

Lori Holt, RN

Before joining NCMIC in 2012 as part of the Corporate Relations team, Lori worked as a nurse for 30 years. Her extensive nursing background in cardiology has provided her with a wealth of knowledge and expertise. Among other things, she has significant experience making rounds in the hospital with cardiologists and performed cardiac triage in the emergency room and in house prior to the physician’s exam. In addition, Lori has worked as an emergency room nurse manager, and she and her husband previously owned a business where they taught employees at industrial companies basic life support and emergency care techniques. This combined background enables Lori to share hands-on tips and guidance to DCs as they face the ever-changing world of healthcare.

Rebecca Westphal

Rebecca is a credit card specialist at NCMIC. She has a Masters in Sports Management and is on the board of Opportunity on Deck.

Our Hosts

About Chick Herbert

Chick is Sr. Vice President of Enterprise Organizational Development. Chick has nearly 30 years of experience as an executive business leader, independent consultant, speaker and executive coach. He is the co-author of “It Begs the Question – Learn How the Best Managers Drive Performance Through Question-Centric Coaching.” Chick is a past board chair for Special Olympics Iowa and was recognized as the 2013 statewide volunteer of the year. He recently accepted a leadership role with Iowa Women Lead Change. Chick and his wife have three adult sons.

About Melissa Knutson

Melissa is Sr. Vice President – Insurance Operations. She’s been with NCMIC since January 2004. As an active part of the Greater Des Moines community, Melissa volunteers with Big Brothers Big Sisters, Habitat for Humanity, United Way’s Grad Walk, and Meals from the Heartland, as well as serving on the Board of Trustees for EveryStep. She is the founder of Give Grace Give Hope, Inc., a nonprofit dedicated to addressing period poverty in Central Iowa by providing menstrual products to local schools and nonprofits. Melissa and her husband have three daughters.

About Mike Whitmer

Mike Whitmer, Vice President of NCMIC's Chiropractic Insurance Programs, has more than 25 years' experience in the business world to share with D.C.s who are starting their chiropractic careers. By day, Mike leads the corporate relations team at NCMIC Group, Inc., teaching at chiropractic colleges about business practices and risk management, and attending trade shows and homecoming events. Mike is also the cofounder of a property management company and a restoration firm that have provided his "real world" experience on writing business plans and dealing with small business finance and operations. He is the board president of Children’s Cancer Connection, and on the board and executive committee of the National MS Society, Upper Midwest Chapter.

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