Enhancing the onboarding experience can be key to creating a lifelong patient. Host Jon Kec is joined by Dr. Lisa Goodman, author of "The Manual for the Chiropractic Entrepreneur," to highlight the important strategies to ensure patients feel valued, informed, and eager to return.
Posted in Podcasts on Tuesday, January 21, 2025
Patient Onboarding Secrets You Need to Know
In this episode of Chiropractical, Dr. Jon Kec is joined by The Manual for the Chiropractic Entrepreneur author Dr. Lisa Goodman.
Dr. Goodman shares the key essentials for patient onboarding and retention that begin even before the new patient sets foot in the office.
Learn about the significance of the patient experience, customers service, and how to build lasting doctor-patient relationships. You’ll hear actionable tips to enhance the onboarding experience for both you and your patient.
Pre-Appointment Considerations
- Is your website up to date with the latest information?
- Are you forms complete, but succinct?
- Have you had a new hire fill out your forms to address any issues?
- Do you offer seamless online scheduling?
Once Your Patient Enters the Office
- First impressions are pivotal
- Establishing a warm, positive atmosphere keeps energy high
- Patients should be greeted kindly and not from behind a computers screen
- Addressing any potential barriers the patient may have experienced
Customer Service is Key
- Being nice is not customer service, offering assistance is.
- Anticipate the needs of your patient
- Do a patient’s interests lead to a potential issue you can treat?
- Positivity is crucial
- Are you “Dangling the Carrot” of your services?
- Allow the patient to experience the distinct benefits of each of your services
- It will enhance the perceived value of your services
- Getting reviews is easier than you think
By meeting patients where they are, anticipating their needs, and building genuine relationships, chiropractors can create an inviting, effective practice environment. The strategies discussed in this episode of Chiropractical will help ensure patients not only return but also form a long-lasting bond with you.
Looking for more tips? Dr. Lisa Goodman’s book The Manual for the Chiropractic Entrepreneur is a comprehensive guide for aspiring and established chiropractic entrepreneurs.
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