Personal Insurance FAQs

Get the answers to your questions about the D.C. Long Term Disability Insurance Plan, issued by The Prudential Insurance Company of America.

Have a question that we haven’t answered here? Don’t hesitate to get in touch. Call 1-800-769-2000, ext. 3808 or email submissions@ncmic.com.

How do I change my monthly benefit amount?
To decrease your monthly benefit amount, call an NCMIC Insurance Services client representative at 1-800-932-9340. Your representative will send you a short form to complete.

You may apply to increase your monthly benefit amount at any time by completing an application. Keep in mind your monthly benefit amount cannot be more than 60% of your monthly earnings at enrollment. Also, at your first renewal after turning 60, the maximum monthly benefit amount is $2,500. Call a client representative at 1-800-932-9340.
How do I change my Elimination Period?
To change your Elimination Period from 90 to 180 days, simply call NCMIC Insurance Services at 1-800-932-9340. A client representative will fax, email or mail you a brief form.

If you'd like to change your Elimination Period from 180 days to 90 days, an application is required. Call a client representative at 1-800-932-9340.
How do I report a claim?
Call NCMIC Insurance Services, the exclusive agent, at 1-800-932-9340 after your disability occurs. A client representative will fax, email or mail you the necessary claim forms. Please don’t hesitate to call us with any questions you have.