high tech
Risk Management

Do High-Tech Tools Create a Barrier in the Exam Room?

In some ways, high-tech tools have served to create an impersonal atmosphere in the exam room. But it doesn't have to be that way.

Taking notes during the exam or focusing on a screen makes the patient feel excluded. When patients feel like they’re not being listened to, they may not be as open about sharing important things. Then, they may become anxious because their time is up, and they still haven’t shared some important piece of information.

If you choose to use technology in the exam room, let patients know how the technology benefits them by making positive comments like: “I have found gathering your information this way on each visit gives me much a better profile of your health and helps me deliver better care.”

Then, while you’re with patients, show them the screen and use it to keep the conversation moving forward. Tell them what you’re typing and why and show patients updates to their charts based on your discussion. Then, ask if there’s anything else they’d like to add.

The information in the NCMIC Learning Center is offered solely for general information and educational purposes. It is not offered as, nor does it represent, legal or professional advice. Neither does this information constitute a guideline, practice parameter or standard of care. You should not act or rely upon this information without seeking the advice of an attorney familiar with the specific legal requirements of the state(s) in which you practice. If there is a discrepancy between the site and an insurance policy you have with NCMIC, the policy will prevail.