In some ways, high-tech tools have served to create an impersonal atmosphere in the exam room. But it doesn't have to be that way.
by Lori Holt in Patient Interactions on Sunday, September 17, 2017
Taking notes during the exam or focusing on a screen makes the patient feel excluded. When patients feel like they’re not being listened to, they may not be as open about sharing important things. Then, they may become anxious because their time is up, and they still haven’t shared some important piece of information.
If you choose to use technology in the exam room, let patients know how the technology benefits them by making positive comments like: “I have found gathering your information this way on each visit gives me much a better profile of your health and helps me deliver better care.”
Then, while you’re with patients, show them the screen and use it to keep the conversation moving forward. Tell them what you’re typing and why and show patients updates to their charts based on your discussion. Then, ask if there’s anything else they’d like to add.
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Tags
- documentation
- patient interactions
- risk management
- technology
About the Author
Lori Holt
Lori Holt, RN-BC, is an NCMIC professional relations representative who joined the corporate relations staff in 2012. She travels to various colleges and state association events to present on risk management topics and also assists at homecomings and other events. Lori was born and raised in the small southern town of Eufaula, Alabama. She has extensive nursing experience, including an emphasis in cardiology and working in the ER. Lori is a proud supporter of the Auburn Tigers and now adds the Iowa State Cyclones to the teams she cheers for during football season. Despite a rigorous travel schedule at work, Lori enjoys traveling with her husband especially if it involves a beach in Panama City, Florida.
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