Are Your Hours Right for Your Patients?

Are you are available when your patients need to see you?

Patient Experience

Are Your Hours Right for Your Patients?

Are you are available when your patients need to see you? While it is nice to have 9-5 office hours, it is not always convenient for your patients.


Office hours that fit your schedule may be convenient for you. But what about your patients? There are good reasons to think differently about office hours. 

Consider:

  • For patients who are seeing you 2-3 times a week, if they have to take time off work to see you, they are less likely to complete their treatment.
  • Even those on a “wellness” or “maintenance” program, scooting in for treatment before or after work may be more convenient than trying to find time during the day.
  • For potential patients who are in considerable pain, if you cannot accommodate them same day, they will likely continue to call around until they can find someone who can.

So what can you do? You have options. Perhaps, you’ll open as early as 7 a.m. one or two mornings a week and close at 5 p.m. Perhaps, one or two other days you’ll open at 9 a.m. and stay open until 7 p.m. Or, maybe you’ll consider treating patients over lunch hours. 

You know your patients. What works for them? If you aren’t committed to a permanent change in hours, consider special summer hours through Labor Day. You might be surprised how a little change in hours pays dividends.


The information in the NCMIC Learning Center is offered solely for general information and educational purposes. It is not offered as, nor does it represent, legal or professional advice. Neither does this information constitute a guideline, practice parameter or standard of care. You should not act or rely upon this information without seeking the advice of an attorney familiar with the specific legal requirements of the state(s) in which you practice. If there is a discrepancy between the site and an insurance policy you have with NCMIC, the policy will prevail.