Say “hi” to Heidi Bevis, a senior claims representative who has been with NCMIC since 1990. You may talk to Heidi when you call the NCMIC Claims Advice Hotline. She helps answer questions from our D.C.s whenever they have a question or concern in their practice.
by Mike Whitmer in We Take Care of Our Own on Thursday, July 7, 2016
You may talk to Heidi when you call the NCMIC Claims Advice Hotline. Heidi encourages you to call whenever you are in doubt about a patient situation or incident that causes you concern.
For example, Heidi says some common questions she hears are:
- How long should I maintain patient records?
- What steps should I take to discharge a noncompliant patient?
- What steps should I take if I receive a request for my records?
- How do I notify patients if I’m retiring or moving?
The claims team is here to help, and Heidi wants you to know that a claim will not be automatically opened when you call us. With NCMIC’s approach, you don’t have to worry that a call to the Hotline will jeopardize your claims-free status. (The facts of your phone call are simply noted so we can continue providing you with top-notch service when you call us again.)
In the event you face a claim or board investigation and Heidi is assigned to your case, you can feel confident in knowing that she understands and appreciates chiropractic care. She prides herself in having your best interests at heart. Ronald Wilds, D.C., Blue Springs, Missouri, attests to this:
“The worst feeling a chiropractor can experience is having a malpractice suit filed against them. I had a frivolous suit filed against me, and it was a very stressful two-year process. Heidi Bevis and NCMIC got me through it. Heidi was in continuous contact with me, as was my attorney, Greg Forney. Heidi explained the process and ‘held my hand’ throughout this rough time. Heidi sat in the courtroom as the verdict of 12-0 came down in our favor. I may not still be practicing—40 years now—had it not been for Heidi, Greg and NCMIC. Thanks, Heidi.”
Heidi has a 21-year-old son who is overseas serving in the Air Force and a 19-year-old daughter who is studying pre-med at the University of Iowa. Heidi enjoys spending time with her husband and family, as well as traveling.
As an NCMIC policyholder, you will be reassured to know that Heidi truly cares about helping Doctors of Chiropractic and has the extensive knowledge and experience to assist with their claims or to answer just about any chiropractic risk question they may have.
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About the Author
Mike Whitmer
Mike Whitmer, vice president of NCMIC's Chiropractic Insurance Programs, has more than 25 years' experience in the business world to share with D.C.s who are starting their chiropractic careers. By day, Mike leads the corporate relations team at NCMIC Group, Inc., teaching at chiropractic colleges about business practices and risk management, and attending trade shows and homecoming events. Mike is also the cofounder of a property management company and a restoration firm that have provided his "real world" experience on writing business plans and dealing with small business finance and operations.
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