You may not literally have your hands tied. But consider this. Many doctors become so far removed from the management of the office that they know nothing about billing, filing, recalls, collections, scheduling and any other aspect of running an efficient office.
by Louis Sportelli, D.C. in Training and Keeping Staff on Monday, December 28, 2015
The result is that your staff knows this weakness and recognizes that the doctor is literally held hostage to certain staff members who know they could shut down the office function.
What's the solution? You'll need to make a commitment to regain control over every aspect of the management of the office.
How do you accomplish that? The best way is to be intimately involved in every aspect of training and office operations.
Why? Nothing could be more important than the training process for staff.
Many offices do not put any effort into training and may even delegate training to the newest member of the staff. Staff training is the foundation for the success of the office and without a focused commitment the office efficiency, effectiveness, enthusiasm and economics will suffer.
This can begin with holding weekly staff meetings and developing an office manual which serves as the training and compliance bible for the office. Regaining control of the office by personal involvement in every aspect may take some time and effort but, when it is completed, the doctor will have peace of mind that was unimaginable prior to that time.
It may be necessary to retain a consultant initially if the doctor has been removed for so long that he/she has lost touch with the issues and compliance requirements.
But it's a worthwhile investment.