In today's healthcare setting, the role of an office manager is more important than ever. Now let me preface all that I am about to say with a simple reality...the doctor(s) should have the ability and knowledge to perform all of the duties and functions of the office manager. However, the doctor(s) should not be responsible for these duties.
by John DeMatte IV, D.C. in Hiring Staff on Wednesday, October 28, 2015
Depending too much on the office manager - or any one person - can create a bad situation if/when that person leaves the office.
OK, with that said, what are the duties of the office manager?
A lot of it depends on the office itself in terms of the number of doctors, diversity of treatments offered, office hours, number of CA’s/employees, insurance versus cash practices, etc.
For purpose of discussion, we will assume a basic practice setting:
- one to 2 D.C’s
- a small to medium town setting
- a general family practice
- computerized with electronic billing when applicable
- most major insurances accepted
So what do we need the office manager to do?
- Be computer savvy with word processing as well as the internet (a lot of insurance/provider information is on line)
- Good communication skills on the phone and in person
- Understanding of health insurances to be able to ask and answer questions
- Knowledge of the duties of the CA's (she is the captain of the team and must be able to fill in for them when necessary)
- Professional appearance
In a nutshell, the office manager should help your office run efficiently and make it possible for you as the doctor to focus on the patients and not worry about the day-to-day office issues.
I will leave it at that for now as the rest of the list comes down to personal traits.
On that note, one last thing to consider is this: should an office manager should have formal “medical office management” training/degree?