Patient Consent Guidelines for Telemedicine Services

Patient Consent Guidelines for Telemedicine Services

If you're offering telemedicine services, follow these guidelines for obtaining patient consent.

Informed consent for telemedicine-related services varies by state, and currently federal rules have allowed even more flexibility. As some providers consider providing telemedicine services in an effort to reduce the spread of COVID-19 and provide continuity of care, it is important, from a risk management standpoint, to obtain consent to provide those telemedicine services.   

The American Telemedicine Association (ATA) provides an extensive list of what the patient should be informed of prior to or during the telemedicine visit. Some discussion points, as it relates to office policies/protocols, suggest you review the following: 

  • Scheduling and cancellation policies 
  • Protocols for contact between visits 
  • Prescribing policies (including local and federal regulations) 
  • Conditions where telemedicine should be terminated for in-person care 
  • Procedures for coordinating care 

Additionally, once you communicate your policies and protocols as with any clinical encounter — document, document, document

Additional Resources

For more information on this topic, view these resources: 

The information in the NCMIC Learning Center is offered solely for general information and educational purposes. It is not offered as, nor does it represent, legal or professional advice. Neither does this information constitute a guideline, practice parameter or standard of care. You should not act or rely upon this information without seeking the advice of an attorney familiar with the specific legal requirements of the state(s) in which you practice. If there is a discrepancy between the site and an insurance policy you have with NCMIC, the policy will prevail.